National Weather Service United States Department of Commerce
About the Hotline

The WSR-88D Hotline provides 24 hour-a-day, 7 day-a-week support to all US Government Field Sites and other US Government users. Government personnel at field sites are welcome and always encouraged to call us with any questions or problems related to the WSR-88D or it's interfacing to other agency systems. This support includes expert advice on:

  • Interpretation
  • Operations
  • Maintenance
  • Software
  • Adaptation Data
  • Communications
  • Documentation

Field sites should consider information provided by the Hotline only as guidance which does not supersede any agency or local policies, procedures, and regulations.

 

Hotline specialists will prioritize incoming assistance requests into two basic assistance request categories: Routine and Urgent.

Urgent
  • Requests for assistance in resolving conditions that may cause death, severe injury, major system damage, or prevent successful mission accomplishment. Hotline personnel will always give first priority to resolution of urgent requests.
Routine
  • Requests for assistance in resolving conditions that do not meet urgent guidelines.

All problems reported to us are logged and tracked until they are resolved, and all call records are kept confidential within the ROC. Our continuous goal is to make our users more effective by providing quick, accurate, courteous answers. User feedback and suggestions regarding our services is always welcome by the ROC Radar Support Team Leader at 405-573-8815.

ZDR Information
Build 16 Information
Communication Information