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International Satellite Communications System
   

Questionnaire



SURVEY OF THE OPERATIONAL EFFICACY OF ISCS BROADCAST

Period: From: 1 July 2006 To: 31 August 2007
Section I - GENERAL INFORMATION
Your Name
State
Number of ISCS VSATs installed and operational
Location of ISCS VSATs
Type of ISCS/WAFS workstation (manufacturer)
Any changes in the status of ISCS VSATs or ISCS/WAFS workstation(s) during the survey period
Yes No
Section II - SURVEY RESULTS
Survey Items Sub-Items Assessment Comments
1. Overall assessment of the ISCS broadcast during the period
Signal quality (reception)

No Problem

Some Problems
Data/product availability at the VSAT receiver
(provide assessment by data type below)
ISCS/WAFS charts in T4 format

Good
Average
Poor

ISCS/WAFS upper-air wind/temp forecasts in GRIB code form

Good
Average
Poor
ISCS/WAFS SIGWX forecasts in BUFR code form

Good
Average
Poor
ISCS/OPMET data

Good
Average
Poor
ISCS/ADMIN messages

Good
Average
Poor
2. Overall assessment of the reliability of VSAT receiving equipment and ISCS/WAFS workstation
Performance of the receiver(s)

Good
Average
Poor
ISCS/WAFS workstation - hardware

Good
Average
Poor
ISCS/WAFS workstation - software

Good
Average
Poor

3. Maintenance

1 Users should ensure that repair by local technicians does not infringe warranty of the equipment.

If faults developed in the VSAT receiving equipment, were these faults repaired by:
Local Technicians
Indicate the nature of the repairs: problems related to coaxial cable, console cable, interfacing circuitry, UPS and printer, or other:
Shipping the unit back to the service provider

Were any difficulties encountered regarding the response of the service provider and/or shipping of the faulty units for repair

Yes No

if "yes" provide detail

4. Internet services
(ISCS or SADIS)

During the period, have you used Internet service provided by ISCS or SADIS
Yes No
If "yes", specify the type of service (e.g., ISCS FTP service) and comments, if any
5. On-line help
During the period under review, have you contacted the ISCS 24-hour Help-line/Faults Desk
Yes No

 

Was the technical support provided satisfactory:

Yes No

if "no" provide details

 




National Weather Service
Office of Operational Systems
Last modified: October 19, 2007
Page Author: ISCS Web Master
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